Practice management
The management team is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The team supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Laura-Ann Bruton
Business manager
(3 days per week)
Gemma Whiting
HR manager
(4 days a week)
Kelly Graham
Operations manager
Administration
IT administrator, Rota Administrator, HR Coordinator, Business Support Officer, Finance Officer, Tic Tac Administrator, Facilities Team Leader.
Our administration and business support team are constantly working in the background, keeping the practice and associated services operating. This group supports the day-to-day running of the health centres.
Patient Pathway Team
Reception
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with our clinicians.
Care Coordinators
Our specialised care coordinator team support people to navigate their care journey and ensure those most affected by health inequalities can benefit from personalised care and support.
They coordinate information on patients at their GP surgery or surgeries and proactively find patients with complex conditions or needs who may benefit from extra support.
They are a main point of contact between these patients and the services involved in their care, supporting person centred decision making and streamlining information for both clinicians and the patient.
As part of this, a care plan is developed to address the patient’s clinical and non-clinical needs, which could involve referring onto a Social Prescribing Link Worker and/or a Health and Wellbeing Coach.
Secretaries
Our medical secretarial team are always very busy behind the scenes, ensuring the smooth running of the practice referral system. They also deal with requests for medical records from patients and third parties.